Your Safety is Our Priority
Multi-layered verification and continuous monitoring for peace of mind
Every provider on our platform is vetted, verified, and monitored — not just once, but continuously.
How We Keep You Safe
We don't just check a box — our safety framework is layered, automated, and continuously monitored.
Criminal Background Checks
National and provincial/state criminal database searches via Checkr — the same platform trusted by Uber, Lyft, and thousands of companies.
Identity Verification
Government-issued ID verification with AI-powered authenticity checks to detect fraudulent or altered documents.
Certification Validation
Manual and AI-assisted verification of CPR, First Aid, PSW certificates, and all professional credentials.
Video Verification
Optional video interview verification — providers with this badge have been seen and confirmed by our trust team.
Secure Payments & Escrow
All payments held securely by Stripe until service completion. Funds only release once you're satisfied.
Real-Time GPS Tracking
Track your provider's live location during an active booking directly from your booking screen.
Incident Reporting
One-tap reporting for safety concerns. Our Trust & Safety team reviews all reports within 24 hours.
Verified Reviews Only
All reviews are from confirmed, completed bookings — no fake or anonymous ratings ever.
3 Levels of Provider Verification
Every provider badge tells you exactly what checks they've passed.
Basic
- Photo ID verified
- Email verified
- Profile reviewed
Background Checked
- Everything in Basic
- Criminal background check (Checkr)
- Sex offender registry
- SSN/SIN verification
Fully Verified
- Everything in Background Checked
- CPR / First Aid certified
- Professional certifications
- Optional video interview
- Admin manual review
Our 5-Step Verification Process
Profile & Experience Review
Initial screening of provider qualifications, experience history, and provided references.
Document Upload & AI Screening
Providers submit photo ID and certifications. Our AI checks for authenticity, tampering, and expiry.
Checkr Background Check
National criminal database, sex offender registry, SSN/SIN verification, and identity cross-check.
Certification Validation
CPR, First Aid, PSW, and any professional certifications are verified with issuing organizations.
Admin Final Approval
Our trust & safety team does a final manual review before activating the profile.
✅ Safety Tips for Clients
- Always book and pay through the platform — never off-platform.
- Check provider verification badges and review history before booking.
- Meet providers in person or via video before the first session.
- Use the check-in / check-out feature to confirm service start/end.
- Enable GPS tracking for active sessions in your booking screen.
- Save the emergency contact in your active booking — just in case.
- Report any concerns immediately through the app.
✅ Safety Tips for Providers
- Communicate only through the platform messaging system.
- Verify client identity before providing service.
- Trust your instincts — you can decline any booking you're uncomfortable with.
- Use the check-in feature when arriving at the service location.
- Never accept off-platform payments — all payments are protected.
- Report inappropriate client behavior immediately to our team.
- Keep certifications current — expired certs affect your badge level.
🛡️ Platform Insurance Coverage
All completed bookings through The Sitter App are covered by our platform's $1M general liability insurance policy. This covers accidental property damage and personal injury claims during the service period.
- Covers property damage during service
- Covers personal injury claims
- Providers can add their own supplemental insurance
- Insurance badge shown on all covered provider profiles